AlertOps comes with 5 out of the box Message Rules.

Alert Users One Device at a Time

Rotate by User Device Before Escalate This out-of-the-box Message Rule is designed to alert the Primary User(s) one device at a time before escalating to the next user.

Edit the timings

Edit the interval between each device and between each user.

Users control device sequence

Each user controls their device sequence in their User Contacts settings.

Alert Secondary and Manager Roles

By default, this Message Rule only notifies the Primary user, but you can add secondary and manager roles as well. AlertOps will always notify in this sequence:

  1. Primary Members
  2. Secondary Members
  3. Managers

Message Rules use on call schedules

Message Rules consult Group Schedules to see who is on-call.

Alert Users One at a Time

Retry Users 5 Times 5 Minute Interval Before Escalate This out-of-the-box Message Rule is designed to alert the Primary User(s) at 5 minute intervals, using 5 attempts.

Change the timings

You can modify the retries, intervals, and the device types.

Alert Secondary and Manager Roles

By default, this Message Rule only notifies the Primary user, but you can add secondary and manager roles as well. AlertOps will always notify in this sequence:

  1. Primary Members
  2. Secondary Members
  3. Managers

Message Rules use on call schedules

Message Rules consult Group Schedules to see who is on-call.

Escalate with Workflows

Add Workflow Actions to include escalations.

Alert Multiple Users at Once

Send manual alerts using an out-of-the-box Message Rule, or create your own Message Rule. The All Hands Copy Secondary Copy Manager Message Rule will instantly notify to all primary group members (on-call), and send an email to all secondary members (on-call) and all group managers.

Specify alert recipients

Send to Groups, Users or both in the manual alert screen.

All Hands Message Rule

The All Hands Message Rule configuration can be modified.

Primary Member Role

View or Edit the Primary Member role notification options.

Secondary Member Role

View or Edit the Secondary Member Role notification options.

Manager Member Role

View or Edit the Manager Member Role notification options.

Group Contact Settings

The All Hands Message Rule is also configured to send notifications to all Group Contact types.

Configure Group Contacts in Groups.

Reach Groups with Topics

Set up Topics (Administration -> Topics) and then link Topics to Groups to simplify paging.

Manual paging with Topic

Select a Topic and any Groups linked to that Topic will be added as recipients.

Topics also work with Inbound Integrations.

Groups within Groups

Create Groups containing Groups and send out alerts to the parent Group to reach large numbers of people quickly.

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