Topics can be used for tracking in Reports, as conditions in Workflows, and to make manual alerting faster and easier.

Configure a New Topic

  1. Click Administration in the menu bar and select Topics.
  2. Click Add Topic.
  3. Enter a unique Topic Name to describe the topic. 
  4. Select a Priority using the dropdown menu. Use different Topics for each Priority/SLA.
  5. Set a Default Message Template (a pre-loaded alert message text) and assign groups to the Topic.
  6. Click Save.

Edit an Existing Topic

  1. Click Administration in the menu bar and select Topics.
  2. Select an existing Topic to be edited. 
  3. Make any desired changes. 
  4. Click Save.

Using Topics

Sending Alerts

Select Topics when creating a new manual alert. The topic will load its pre-set default message text.

Group Topics

Assign Topics to Groups in Groups & Schedule Management.

Workflows Topics

Use Topics as Start Conditions in Workflows.

Inbound Mapping

For inbound integrations, you may map Inbound Mapping fields to the Topic field. Use Topics rather than recipients for assignment, or use Topics for tracking.

Topics in Reports

You may track by Topics in the Alert Summary, Alert Trent, and Open Alerts Reports.

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