Escalation Rules Administration
Escalation Rules define the notification delivery rules and workflow actions essential to AlertOps alert management.
In the menu, select Escalation Rules to view all escalation rules or to add new escalation rules.
Pre-Built Escalation Rules
AlertOps has pre-built escalation rules to make sending alerts easier.
Each alert in AlertOps is created using a Escalation Rule. Whether the alert is created from an integration or manually, a Escalation Rule is assigned.
Escalation is based on Group Members and their Roles
When an alert is targeted to a Group Recipient:
AlertOps checks to see if the Group has a schedule. If there is a schedule in effect, AlertOps grabs the Group Members from the schedule. If there are schedules but no schedule currently in effect, then no one will be alerted. If there are no schedules for the Group, AlertOps uses the Member sequence configured in the Group Members tab.
Escalation Rules: User Contact Notifications
Next, the Escalation Rule’s User Contact Notifications are consulted
Escalation Rule: Blast All Members
This Escalation Rule will immediately notify all on-call Primary and Secondary members across all their configured devices.
It will also notify all Managers across all their configured devices.
Escalation Rule: Retry Users 5 Times 5 Minute Interval Before Escalate
This Escalation Rule will notify the first on-call Primary member across all their configured devices.
It will retry the member 5 times at 5 minute intervals before continuing on to either the next on-call Primary member or the next Secondary on-call member.
The pattern is the same for Primary, Secondary and Manager Members.
Escalation Rule: Rotate By User Device Before Escalate
This Escalation Rule will immediately notify all on-call Primary members across all their configured devices, on device at a time according to the User’s User Contact Preferences.
The pattern will repeat from Primary to Secondary to Manager.
Group Contact Notifications
You can send notifications to Group Contacts, such as a Slack Channel, or a HipChat Room, or simply a regular email, phone or SMS address.
Workflows can give you built in flexibility for things such as escalations or process flows.
Outbound Actions let you trigger calls to systems on demand, such as creating a ticket in your help desk, or even restarting a system.