Alert Analysis Report
The Alert Analysis report shows the various channels over which alerts have been sent and which recipients received the alerts.
Alert Analysis – by Escalation Rule
Drill down by Escalation Rule
Alert Analysis – by Group
Drill down by Group
Alert Summary Report
The Alert Summary Report shows:
SLA performance
Number of alerts by topic
Number of alerts assigned to people
Number of alerts by status
The report can be filtered by Group.
Alert Assignment
Alert Assignment shows the distribution of alerts per person. The report can be filtered by Group and Priority.
Alert Trend Report
The Alert Trend Report can be run for weekly, monthly, quarterly and yearly periods. The report can be filtered by any combination of Topic, Priority and Group.
Time to Acknowledge
MTTA tracks time to acknowledgement. The report can be filtered by Group.
Time to Resolve
MTTR tracks time to resolution. The report can be filtered by Group.
Open Alerts Report
The Open Alerts Report allows you to view current alerts that are open. You can drill down on each of the links to view the set of open alerts for each category. You can drill down further to access the alert detail. The report can filtered by Group.
Open Alerts
Drill down by SLA Violation, Top 5 Assignees, Priority, Status, or Topics.
