The AlertOps mobile App enables responders to take action on incidents and alarms while they are on the go. The mobile application provides a suite of functionality around Alert and Incident Management. Easily prompt, acknowledge, and solve the incidents. You can add recipients, send status updates, reassign alerts, and add notes. With schedules, you can easily view your upcoming on call shifts. You can customize your ringtones and set actions for high and low priority Alert from your settings page.
Login with the AlertOps Mobile App
Once you have downloaded and installed the AlertOps mobile app on your smart phone device, you can log in by manually entering your subdomain name and credentials as follows.
The screenshots below are from our Android app, and the iOS app is similar.
Once you have downloaded and installed the app on your device, click the AlertOps icon to log into the mobile app.
Login using Subdomain Name
Enter Your AlertOps Subdomain in the corresponding field.
Click the Log In button, the log in screen opens
Enter your username and valid Password in the corresponding field.
This is the name given to your AlertOps user account, shown in the welcome email below. First, refer to the welcome email for your user account.
The Username shown above is in the highlighted section of the account URL.
When logging into the mobile app for the first time, you will enter the account before your username.
If you have forgotten your password, you can request a new password for your account.
Click Forgot Password? Link from Login Screen to request a new password as below:
The Reset Password window appears to reset your forgotten password.
Enter your official email address to receive a reset link
Click Reset, and a password reset link is sent to your registered email id.
If you do not get an email, check your Spam or Bulk Mail folders.
Check your email and open the User Password Reset Request email as shown below
Click Reset Password button as shown below
Single Sign-On (SSO) is an authentication process that allows users to log in with their SSO credentials and gain access to AlertOps, without the need to enter an AlertOps username and password.
AlertOps SSO Configuration
Access SSO settings by clicking on Account Settings in the menu bar.
Click the SSO tab.
Check the Use Single Sign-On (SSO) box to activate SSO.
Complete the Single Sign-On section details.
Click Save.
AlertOps supporting SSO login for mobile apps
Enter your account’s subdomain and tap Sign in With Your Identity Provider again. If you forgot your account's subdomain, tap Forgot your account? and follow the prompts to have your subdomain sent to you.
If you are already logged in to your SSO provider on your device, you will be automatically logged into the AlertOps app. If you are not already logged in to your SSO provider on your device, you will be directed to your SSO’s login page, where you can log in to the AlertOps app via your SSO provider.
SSO
For organizations using SSO, logging into the mobile app is just slightly different. For example, the welcome email does not ask you to set your password.
Refer to the account name in the highlighted section of the account url. You will enter this first when logging into the mobile app.
AlertOps SSO Integrations
Generic SSO Provider
Azure Active Directory SSO
Okta SSO
One Login SSO
Here we use Okta as our SSO provider
After entering the account name, enter your username on the next screen, but do not press Log In. Instead, press Sign in with SSO (highlighted below).
You will then be taken to a different screen for your SSO provider:
Enter the AlertOps username, and your SSO password. You may then be prompted for a 2-factor verification code
Click Send code to have a code sent to your phone, then enter it for verification.
Select the box for "Do not challenge me on this device again" if you do not want to repeat this step.
After pressing Verify, you will land on the Open Alerts page.
Dashboard
After login, you will be landed in the Dashboard screen where you see all your Alerts and the groups in which you are associated with.
When you are in the scheduled slot, you are on-call for one or more schedules. When you are not in the scheduled slot, you will not be receiving the notifications.
Swipe down to refresh
Pull the screen down to refresh, where the button will disappear and the new incidents will be shuffled in, but the view will not change.
Click
icon to open menu as shown below
Add Alert
An alert is a message or notification the system sends out to a device to inform you that an incident needs your attention. Alerts include information about the event, also the time and location that it occurred.
You can Add Alerts using your mobile device, which requires the designated rights to add an alert.
Select Dashboard from the side menu
Click
icon to create alerts
Select the Escalation Rule to create an alert
Once the escalation rule is selected, you can add an alert as follows
Either select the Topic, or you can enter the Topic manually
Add recipients (if you are using a topic with recipients assigned to it, then this step is unnecessary). You can add either Users or Groups.
Enter Subject and Message text in the corresponding fields.
Enter the Source Link and click Next the alert created successfully.
Click Next button, the Custom Fields page appears as shown below
Enter the Custom Fields details and Click Add button the alert is added successfully.
The created alert will be listed in the Open Alerts screen under Mine Tab
Swipe a respective Open and assigned alerts from right side to left the alert, to Close, Assign and more.
Open Alerts
When an alert is triggered, it will be in an Unassigned state. No user is designated as Owner. Notifications and Escalations will continue in the Open state
You can view the following information for each Alert
Alert | Description |
Alert ID | The Alert identifier in AlertOps or an external system. |
Date and time | The time when Alert was initiated in AlertOps |
Summary & Description | The related information about the problem impacting the system. |
Owner Name | The first name, last name of the person currently in charge of the Alert. |
Priority or Severity | Critical: Essential services are entirely unavailable; customers and users cannot access or perform most necessary operations. Service-level agreements are in jeopardy, and significant revenue loss is possible. High: Significant effect to essential systems or services; customers and users cannot access or perform some necessary operations. Service-level agreements may be in jeopardy, and financial loss is possible. Medium: Modest impact to one or more non-essential systems or services; customers may encounter certain difficulty in performing operations. Unlikely to affect service-level agreements or revenue. Low: Minimal impact to a non-essential system or service; customers and users unlikely to experience any effects. Situation requires further monitoring. |
Closed Alerts
When an alert is resolved, it will be time-stamped with the close date. This event can trigger workflows.
Assigned Alerts
When an alert is assigned to a user, the user becomes the owner of the alert. When an alert is in the Assigned state, Escalations cease. Workflows can be triggered by assignment.
All Alerts
Users can use view all the alerts which are Open, Closed and assigned.
Push Notification Alerts
Push notifications are pop-up alerts on your mobile device that display the subject line of an incoming notification that is available in your mobile app inbox.
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Kindly ensure the AlertOps mobile app has push notifications enabled.
Also ensure, your device settings allow notifications from the AlertOps Mobile app.
Response Actions:
When an alert is open, you can respond to it with different actions.
Reply to the Alert: You can reply to the alert. Replies will be delivered to other users by email or the mobile app.
Assign: Take assignment of an alert and become its owner.
Acknowledge: When you click on an alert to view it, your acknowledgement will be recorded.
Close the Alert: Click Close the alert to close it. Enter the resolution text in the popup.
Outbound Actions: Outbound Actions are a feature whereby any Method from an Outbound Integration, for a User to initiate on demand.
Add Recipient: You can add others to the alert. Any User or Group you add to the alert will be notified using the same notification rule of the original message. Select the Users or Groups that you want to add and click Send.
Users and Groups
The Users & Groups screen lists users and the groups the user belong to. Selecting a user will show their contact methods. You can email, call, or SMS a user from your device by tapping on a user's email address or phone number.
Adding or removing users can be achieved through the Web UI.
Navigate to the menu
and select Users and Groups, the following screen opens
Selecting a user will show who is on-call and their contact info and schedule details.
Schedules
Navigate to Schedules to browse and view your and your group’s schedules by clicking schedules on the main menu.
Schedules cannot be added and edited through the mobile app; this can be achieved through the Web UI.
Schedules can be sorted by
Day: View the schedules for the day
Week: View the current week schedule
Month: View the current Month schedule
Navigate to the menu
and select Schedule; the following screen opens
Click the Change option to select the date ranges (By Day, By Week and By Month) to view the schedules.
Out of Office
Enter a start date and end date.
Enter the Start time and end Time
You can create entries for entire days or partial days during the out of office period.
For example, for the entire day coverage, set the start time as 00:00 and the end time as 23:59.
Set the Covering Person.
You can designate a single covering person for all groups. Or you can assign a covering person for each specific group. You may specify a covering person for each team, or you may choose to select a cover for only some teams. In this case, you will still receive notifications for teams you did not designate a covering person.
Click Add Out of Office (OOF) details, an email will be sent to the covering person.
