Apteligent Integration Guide

Apteligent optimizes mobile app performance by monitoring its every aspect and providing a real-time view of app diagnostics. Integrate AlertOps’ alert management platform with Apteligent to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Apteligent always reach the correct, available team member by utilizing escalation policies and on-call schedules.

Part 1: Configure AlertOps

  1. From the main menu, click on Integrations and then select Inbound Integrations from the sub menu.
  2. Select API tab
  3. Select the 'ADD API INTEGRATION' button.
  4. You should now be on the API Integration Detail page. Select Apteligent from the pre-built Integration Templates.
  5. Enter a name for the integration. Select an escalation rule to determine the integration's escalation policy. And, enter the names of recipient group(s) and recipient user(s). Click 'SAVE.' Then, click 'COPY URL' to copy the URL endpoint to be used in the Apteligent configuration.

Part 2: Configure Apteligent

Refer to the Apteligent web hook documentation for details on setting up a web hook notification in Crittercism

Data Sample – Open Alert { “threshold_value”: “1”, “triggering_value”: “4”, “incident_time”: “2015-01-05T18:15:56.976000”, “description”: “Alert on Crittercism at 06:15 PM UTC. Crashes threshold 4 exceeds 1.”, “metric”: “Crashes”, “crittercism_app_id”: “54aab27451de5e9f042ec7ee”, “trigger_id”: “54aabecc1787845ae400000f”, “state”: “TRIGGERED”, “alert_url”: “https://app.crittercism.com/developers/alerts/54aab27451de5e9f042ec7ee?incidentId=54aad4dcf39917103e0041b6”, “filters”: “{}”, “application_name”: “Crittercism” } Data Sample – Close Alert { “threshold_value”: “1”, “description”: “The Crashes alert on Crittercism was resolved at 06:40 PM UTC.”, “metric”: “Crashes”, “crittercism_app_id”: “54aab27451de5e9f042ec7ee”, “trigger_id”: “54aabecc1787845ae400000f”, “state”: “RESOLVED”, “alert_url”: “https://app.crittercism.com/developers/alerts/54aab27451de5e9f042ec7ee?alertId=54aabecc1787845ae400000f”, “filters”: “{}”, “application_name”: “Crittercism” }

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Apteligent with an IncidentStatus status of “TRIGGERED.”

If an alert with status “TRIGGERED” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “RESOLVED” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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