LogicMonitor Integration Guide

LogicMonitor is a SaaS-based performance monitoring solution, enabling IT Ops teams to intelligently monitor the infrastructure, applications and services fueling their business. Integrate AlertOps’ alert management platform with LogicMonitor to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from LogicMonitor always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

Step 1: From the main menu, click Integrations and, then select Inbound Integrations from the sub menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select LogicMonitor from the Integration Template dropdown menu. 

Step 4: Enter a name for the Integration. Select an escalation rule to determine the integration's escalation policy. And, enter the names of recipient user(s) and/or group(s). Click Save Changes. Then, click Copy URL to copy the URL endpoint to be used in the LogicMonitor configuration.

LogicMonitor Configuration

Step 1: Using the custom HTTP Delivery in LogicMonitor, Go to the Settings tab.

Step 2: Go to the integrations tab and add a new integration.

Step 3: Select Custom HTTP delivery and fill out the required categories. 

Step 4: Enter in your custom Alert Data and test the Alert Delivery

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from LogicMonitor with an IncidentStatus status of “active.”

If an alert with status “active” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “clear” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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