NetCrunch Integration Guide

NetCrunch is a comprehensive network monitoring tool, it can monitor your entire network out of the box and can also be easily extended with scripts and custom agents using REST API. Integrate AlertOps’ alert management platform with NetCrunch to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from NetCrunch always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

Step 1: From the main menu, click Administration and, then select Inbound Integrations from the dropdown menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select NetCrunch from the Integration Template dropdown menu. 

Step 4: Enter a name for the Integration. Select a escalation rule. The escalation rule will determine the escalation policy for the NetCrunch Integration. Select Recipient Users and Groups that should receive the integration. Then, click Save Changes. Click Copy URL to copy the URL endpoint and used in the NetCrunch configuration.

NetCrunch Configuration

Step 1: Enable NetCrunch to post alerts to AlertOps Please Click here to learn how to configure AlertOps in NetCrunch. 

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from NetCrunch with an IncidentStatus status of “Opened”.

If an alert with status “Opened” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “Closed” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting.

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