Panopta Integration Guide
Panopta provides infrastructure monitoring and incident management services to enterprises and SMEs, with the ability to provide comprehensive visibility to on-premise, cloud, and hybrid environments. Integrate AlertOps’ alert management platform with Panopta to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Panopta always reach the correct, available team member by utilizing escalation policies and on-call schedules.
From the main menu, click on Integrations and then select Inbound Integrations from the sub menu.
Select API tab
Select the 'ADD API INTEGRATION' button.
You should now be on the API Integration Detail page. Select Panopta from the pre-built Integration Templates.
Enter a name for the integration. Select an escalation rule to determine the integration's escalation policy. And, enter the names of recipient group(s) and recipient user(s). Click 'SAVE.' Then, click 'COPY URL' to copy the URL endpoint to be used in the Panopta configuration.
6. You can view/edit URL mappings under 'Advanced Settings' . You can test the mapping with sample data.
In Panopta, go to 'Settings' and then go to 'Integrations'
Select 'Webhook' - 'Configure'
Give a title and for 'Trigger Events' select every event.
Give the request method as 'POST' and give the Inbound Integration API URL
Select Payload type as 'Raw Payload' and add the following,
Make sure the Webhook configuration is attached to an 'Alert Timeline' in Panopta
Under 'Monitoring' select 'Alert Timelines'. Make sure whatever timeline you use or add, has a new Alert Event Added.
To add a new Alert Event, go to the timeline and click 'Add New Alert Event'.
For Trigger Time enter 0hrs, 0secs, 0 minutes
Under 'Integrations' select the Webhook Integration you configured.
Now go to Settings -> Integrations -> select the Configured Integrations tab, make sure your Webhook Integration is attached to the Alert Timeline you configured.
Alert Triggering Information
AlertOps will automatically create an incident when a new alert is received from Panopta with an event status of “outage event.”
If an alert with status “outage event” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
AlertOps will automatically close the same incident when an alert with an event status “clear event” is received.
Testing and Troubleshooting
Click here to read about Web API Testing and Troubleshooting.