BMC ProactiveNet Performance Management (BPPM) Integration Guide
BMC ProactiveNet Performance Management (BPPM) proactively detects and automatically resolves IT performance issues and sub-optimal configurations before users and services are negatively impacted. Integrate AlertOps’ alert management platform with BPPM to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from BPPM always reach the correct, available team member by utilizing escalation policies and on-call schedules.
AlertOps Configuration
From the main menu, click on Integrations and then select Inbound Integrations from the sub menu.
Select API tab
Select the 'ADD API INTEGRATION' button.
You should now be on the API Integration Detail page. Select BPPM from the pre-built Integration Templates.
Enter a name for the integration. Select an escalation rule to determine the integration's escalation policy. And, enter the names of recipient group(s) and recipient user(s). Click 'SAVE.' Then, click 'COPY URL' to copy the URL endpoint to be used in the BPPM configuration.
BPPM Configuration
Step 1: Refer to Documentation on BPPM. Click here to view documentation.
**NOTE**
AlertOps expects the following payload (note that this may be altered – contact support@alertops.com if you would like to send a modified payload):
Mapped fields:
{
"itsm_incident_id": "{itsm_incident_id}",
"itsm_incident_status": "{itsm_incident_status}",
"itsm_item": "{itsm_item}",
"msg": "{msg}",
"status": "{status}",
"severity": "{severity}",
}
Status Values:
OPEN
ACK
ASSIGNED
CLOSED
BLACKOUT
Alert Triggering Information
AlertOps will automatically create an incident when a new alert is received from BPPM with an IncidentStatus status of “MAJOR.”
If an alert with status “MAJOR” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
AlertOps will automatically close the same incident when an alert with an IncidentStatus status “OK” is received.
Testing and Troubleshooting
Click here to read about Web API Testing and Troubleshooting.