Sumo Logic Integration Guide

Sumo Logic is industry’s leading, secure, cloud-based service for logs & metrics management for modern apps, providing real-time analytics and insights. Integrate AlertOps’ alert management platform with Sumo Logic to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Sumo Logic always reach the correct, available team member by utilizing escalation policies and on-call schedules.


Step 1: From the main menu, hover over Integrations and then select Inbound Integrations from the sub menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select SumoLogic from the Integration Template dropdown menu.

Step 4: Enter a name for the Integration. Select an escalation rule to determine the integration's escalation policy. And, enter the names of recipient user(s) and/or group(s). Click Save Changes. Then, click Copy URL to copy the URL endpoint to be used in the Freshdesk configuration.

Step 5: See Sumo Logic's Webhook Documentation. Click here!

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Sumo Logic with an IncidentStatus status of “trigger.”

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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