Apica Integration Guide

The Apica WebExcellence Suite is a proven platform for testing, monitoring and optimizing cloud and mobile applications. Integrate AlertOps’ alert management platform with Apica to receive and respond to critical email alerts. AlertOps ensures that alerts received from Apica always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration 

  1. From the main menu, click Integrations and, then select Inbound Integrations from the sub menu.

  2. Select Email tab

  3. Select the ‘ADD EMAIL INTEGRATION’ button

  4. You should now be on the Email Integration Detail page. Select Apica from the pre-built Integration Templates

  5. Enter a name for the Integration. Select an escalation rule to determine the integration's escalation policy. And, enter the names of recipient group(s) and/or user(s). Click ‘SAVE’. Then, click ‘COPY URL’ to copy the URL endpoint to be used in the Apica configuration.

Apica Configuration

Click here to learn how to configure email notifications in Apica.

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Apica with an IncidentStatus status of “Fatal Alert.”

If an alert with status “Fatal Alert” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “Returned to Normal” is received.

Testing and Troubleshooting

Click here to read about Email API Testing and Troubleshooting.

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