Azure Integration Guide

Microsoft Azure is an open, flexible, enterprise-grade cloud computing platform. Integrate AlertOps’ alert management platform with Azure to receive and respond to critical email alerts. AlertOps ensures that alerts received from Azure always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration 

Step 1: From the main menu, click Integrations and, then select Inbound Integrations from the sub menu.

Step 2: Select the Add Email Integration button.

Step 3: You should now be on the Email Integration Detail page. Select Azure from the Integration Template dropdown menu. 

Step 4: Enter a name for the Integration. Select a escalation rule. The escalation rule will determine the escalation policy for the Azure Integration. Under Integration Recipients, select users and groups that should receive the integration. Click Save Changes. Click Copy Mailbox to copy the URL to be used in Azure configuration. 

Azure Configuration

Click here to learn how to configure email notifications in Azure.

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Azure with an IncidentStatus status of “ALERT ACTIVATED.”

If an alert with status “ALERT ACTIVATED” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “ALERT RESOLVED” is received.

You can link back to Azure alerts from within AlertOps. You can configure multiple mapping rules for Azure.

Testing and Troubleshooting

Click here to read about Email API Testing and Troubleshooting.

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