Slack Integration Guide
AlertOps Configuration
From the main menu, click on Integrations and then select Inbound Integrations from the sub menu.
Select CHAT tab
Select the 'ADD CHAT INTEGRATION' button.
You should now be on the API Integration Detail page. Select Slack from the pre-built Integration Templates.
Enter a name for the integration. Select an escalation rule to determine the integration's escalation policy. And enter the names of recipient group(s) and recipient user(s). Click 'SAVE.'
Slack Configuration
Select a channel to integrate AlertOps and Slack.
Click Authorize
In AlertOps, select a group to add Slack to.
Next, add Slack to the Group Contact Notifications section of your Escalation Rule.
After completing the integration setup, alerts sent to this group will appear in your Slack channel.
Slack Buttons
When you receive an alert in Slack, you have the option to Acknowledge, Assign, Escalate, and Close the alert.
Slash Commands
Execute actions in AlertOps through slash commands in Slack.
Create New Alert: /alertops open subject
Close Alert: /alertops close [AlertID] resolution
Acknowledge Alert: /alertops ack [AlertID]
Assign Alert: /alertops assign [AlertID]
Escalate Alert: /alertops escalate [AlertID]
Update Alert: /alertops reply [AlertID] message
Link User Account:
/alertops linkuser
In the case that you open an alert from Slack (using /alertops open subject), and it comes off different channels, you can create separate integrations for each channel (In this way, you can trigger different escalation rules/workflows for different channels).
Just ensure that when you add the integration to Slack, you add it to the channel of your choice, and make sure that it is mapped under 'Advanced Settings' > 'URL Mapping' as shown below. (make sure that the exact channel name is provided there)
