AlertOps comes with 5 out of the box Escalation Rules.
Alert Users One Device at a Time
Rotate by User Device Before Escalate This out-of-the-box Escalation Rule is designed to alert the Primary User(s) one device at a time before escalating to the next user.
Edit the timings
Edit the interval between each device and between each user.
Users control device sequence
Each user controls their device sequence in their User Contacts settings.
Alert Secondary and Manager Roles
By default, this Escalation Rule only notifies the Primary user, but you can add secondary and manager roles as well. AlertOps will always notify in this sequence:
- Primary Members
- Secondary Members
- Managers
Escalation Rules use on call schedules
Escalation Rules consult Group Schedules to see who is on-call.
Alert Users One at a Time
Retry Users 5 Times 5 Minute Interval Before Escalate This out-of-the-box Escalation Rule is designed to alert the Primary User(s) at 5 minute intervals, using 5 attempts.
Change the timings
You can modify the retries, intervals, and the device types.
Alert Secondary and Manager Roles
By default, this Escalation Rule only notifies the Primary user, but you can add secondary and manager roles as well. AlertOps will always notify in this sequence:
- Primary Members
- Secondary Members
- Managers
Escalation Rules use on call schedules
Escalation Rules consult Group Schedules to see who is on-call.
Escalate with Workflows
Add Workflow Actions to include escalations.
Alert Multiple Users at Once
Send manual alerts using an out-of-the-box Escalation Rule, or create your own Escalation Rule. The All Hands Copy Secondary Copy Manager Escalation Rule will instantly notify to all primary group members (on-call), and send an email to all secondary members (on-call) and all group managers.
Specify alert recipients
Send to Groups, Users or both in the manual alert screen.
All Hands Escalation Rule
The All Hands Escalation Rule configuration can be modified.
Primary Member Role
View or Edit the Primary Member role notification options.
Secondary Member Role
View or Edit the Secondary Member Role notification options.
Manager Member Role
View or Edit the Manager Member Role notification options.
Group Contact Settings
The All Hands Escalation Rule is also configured to send notifications to all Group Contact types.
Configure Group Contacts in Groups.
Reach Groups with Topics
Set up Topics (Administration -> Topics) and then link Topics to Groups to simplify paging.
Manual paging with Topic
Select a Topic and any Groups linked to that Topic will be added as recipients.
Topics also work with Inbound Integrations.
Groups within Groups
Create Groups containing Groups and send out alerts to the parent Group to reach large numbers of people quickly.