1. Click Integrations in the menu bar. Then click Inbound Integrations.

  2. From the Inbound Integrations page, click Email Tab. Then ,click Add Email Integration in the top, right-hand corner. 

  3. Select the desired integration from available Templates.

  4. Select an Escalation Rule.  

  5. Add Recipient Users and/or Recipient Groups

  6. Click Save.

  7. Click Copy Mailbox, and paste it into your source configuration. View pre-built integration guide for instructions for specific integrations.

Click here to learn about testing and troubleshooting.
Click here to learn about advanced email integration options. 

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