1. Click Integrations in the menu bar. Then click Inbound Integrations.
  2. From the Inbound Integrations page, click Add Email Integration in the top, right-hand corner. 
  3. Select the desired integration from the Integration Template dropdown menu.
  4. Add Recipient Users and/or Recipient Groups
  5. Select a Escalation Rule.  
  6. Click Save Changes.
  7. Click Copy Mailbox, and paste it into your source configuration. View pre-built integration guide for instructions for specific integrations.

Click here to learn about testing and troubleshooting.
Click here to learn about advanced email integration options. 

Did this answer your question?