Click Integrations in the menu bar. Then click Inbound Integrations.
From the Inbound Integrations page, click Email Tab. Then ,click Add Email Integration in the top, right-hand corner.
Select the desired integration from available Templates.
Select an Escalation Rule.
Add Recipient Users and/or Recipient Groups.
Click Copy Mailbox, and paste it into your source configuration. View pre-built integration guide for instructions for specific integrations.