Log into your Webex Teams Account.
Enable Incoming Webhooks App.
Scroll to the Bottom of the page and enter any Webhook name
Select Space (Room/Team) to which you want to enable AlertOps and click Add.
Refresh the page and view the URI for the Webhook under Incoming Webhooks Dropdown. Copy this URI and save for later usage.
In AlertOps:
Outbound Integration
Select Any Name for your Outbound Integration.
Select None for Web Security and Hit SAVE
3. Under the Methods Tab, Select Add Method & Fill Out twice for each of the methods with below Configurations
Post Alert To Webex Teams Method
Name: Anything
Type: REST
Alert Type: Standard Alert
URI: Copied Webhook URI from Webex Teams
Request Type: JSON
Web Method: POST
Request Data:
{
"markdown" : "**<<MessageThread.Topic>>**
\n<<Message.MessageText>> \n*Alert ID:*
[<<MessageThread.MessageThreadID>>](https://your_domain.alertops.com/IssueTracking/TicketThreadDetailView.aspx?ThreadId=<>)"
}(please change URI to be your AlertOps domain with the provided endpoint)
Response Data: N/A
Headers: Content-Type -> application/json
Post Alert Update upon Assignment Webex Teams Method
Name: Anything
Type: REST
Alert Type: Standard Alert
URI: Copied Webhook URI from Webex Teams
Request Type: JSON
Web Method: POST
Request Data: (please change URI to be your AlertOps domain with the provided endpoint.
{
"markdown" : "**<<MessageThread.Topic>>**
\n*Alert ID:*
[<<MessageThread.MessageThreadID>>](https://your_domain.alertops.com/IssueTracking/TicketThreadDetailView.aspx?ThreadId=<>)"
} Response Data: N/A
Headers: Content-Type -> application/json
Create Workflows:
Navigate to Workflows from the Main Menu and Select ADD Workflow
2. Fill Out Your Workflow with the following Configurations
Name: Anything
Type: MessageThread
Enabled: Yes (But won’t be possible till all other configurations are done and actions are added)
Alert Type: Standard Alert
3. SAVE your Workflow and view the bottom portion. Under Match All Conditions, fill out with the following Configurations
Attribute: Standard
Name: MessageThreadStatusType
Is
Value: Open
4. Scroll to Actions and select Add.
5. From the Dropdown, select Outbound Service Notification
6. From the Resulting Menu, in the Outbound Action Dropdown select the Outbound Method you created to post to webex within your outbound integration
8. Navigate to Workflows from the Main Menu and Select ADD Workflow
9. Fill Out Your Workflow with the following Configurations
Name: Anything
Type: MessageThread
Enabled: Yes (But won’t be possible till all other configurations are done and actions are added)
Alert Type: Standard Alert
10. SAVE your Workflow and view the bottom portion. Under Match All Conditions, fill out with the following Configurations
Attribute: Standard
Name: MessageThreadStatusType
Is
Value: Assigned
11. Scroll to Actions and select Add.
12. From the Dropdown, select Outbound Service Notification
13. From the Resulting Menu, in the Outbound Action Dropdown select the Outbound Method you created to post update on Assignment within your outbound integration