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Escalations

Escalation Policies, Escalation Rules, Workflows, SLAs

20 articles
Henry avatarK
Written by Henry and Kamalesh Srikanth

Escalation Rules Overview

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Written by Henry. Updated over a week ago

Workflows Overview

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Written by Henry. Updated over a week ago

User / Centralized notifications

Let your people choose how they are notified, or define rules so that everyone is notified the same way.
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Written by Kamalesh Srikanth. Updated over a week ago

Outbound Actions

Initiate Methods from Outbound Integrations on demand.
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Written by Kamalesh Srikanth. Updated over a week ago

Out-of-the-Box Workflows

Henry avatar
Written by Henry. Updated over a week ago

Escalation Policies

A Combination of Escalation Rules and Workflows
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Written by Henry. Updated over a week ago

Escalation Policy Examples

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Written by Henry. Updated over a week ago

Service-Level Agreements (SLAs)

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Written by Henry. Updated over a week ago

Send a webhook on Alert assignment.

Acknowledge an alert with the originating system using a webhook.
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Written by Kamalesh Srikanth. Updated over a week ago

Direct alerts to different teams based on email keywords.

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Written by Kamalesh Srikanth. Updated over a week ago

Run an automation upon alert creation.

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Written by Kamalesh Srikanth. Updated over a week ago

Send a message to a specific user or group when an alert is created

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Written by Kamalesh Srikanth. Updated over a week ago

Send a message when an alert is assigned

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Written by Kamalesh Srikanth. Updated over a week ago

Send a message when an alert is closed

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Written by Kamalesh Srikanth. Updated over a week ago

Send a message when an alert closes automatically

When an Integration receives a close condition, notify the team.
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Written by Kamalesh Srikanth. Updated over a week ago

Send a message with update status every 30 minutes until an alert is closed

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Written by Kamalesh Srikanth. Updated over a week ago

Run an automation when an alert is closed.

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Written by Kamalesh Srikanth. Updated over a week ago

Send a message when a custom field is modified

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Written by Kamalesh Srikanth. Updated over a week ago

Send a message using HTML

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Written by Kamalesh Srikanth. Updated over a week ago

Send parallel messages simultaneously to multiple groups until a member from each group acknowledges

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Written by Kamalesh Srikanth. Updated over a week ago