Escalations

Escalation Rules Overview

Written by Henry
Updated over a week ago

Workflows Overview

Written by Henry
Updated over a week ago

User / Centralized notifications

Let your people choose how they are notified, or define rules so that everyone is notified the same way.

Written by Bill
Updated over a week ago

Outbound Actions

Initiate Methods from Outbound Integrations on demand.

Written by Bill
Updated over a week ago

Out-of-the-Box Workflows

Written by Henry
Updated over a week ago

Escalation Policies

A Combination of Escalation Rules and Workflows

Written by Henry
Updated over a week ago

Escalation Policy Examples

Written by Henry
Updated over a week ago

Service-Level Agreements (SLAs)

Written by Henry
Updated over a week ago

Send a webhook on Alert assignment.

Acknowledge an alert with the originating system using a webhook.

Written by Bill
Updated over a week ago

Direct alerts to different teams based on email keywords.

Written by Bill
Updated over a week ago

Run an automation upon alert creation.

Written by Bill
Updated over a week ago

Send a message to a specific user or group when an alert is created

Written by Bill
Updated over a week ago

Send a message when an alert is assigned

Written by Bill
Updated over a week ago

Send a message when an alert is closed

Written by Bill
Updated over a week ago

Send a message when an alert closes automatically

When an Integration receives a close condition, notify the team.

Written by Bill
Updated over a week ago

Send a message with update status every 30 minutes until an alert is closed

Written by Bill
Updated over a week ago

Run an automation when an alert is closed.

Written by Bill
Updated over a week ago

Send a message when a custom field is modified

Written by Bill
Updated over a week ago

Send a message using HTML

Written by Bill
Updated over a week ago

Send parallel messages simultaneously to multiple groups until a member from each group acknowledges

Written by Bill
Updated over a week ago