Escalations

Escalation Policies, Escalation Rules, Workflows, SLAs

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18 articles in this collection
Written by Henry and Bill

Workflows Overview

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Written by Henry
Updated this week

Escalation Rules Overview

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Written by Henry
Updated this week

Out-of-the-Box Workflows

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Written by Henry
Updated over a week ago

Escalation Policies

A Combination of Escalation Rules and Workflows
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Written by Henry
Updated this week

Escalation Policy Examples

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Written by Henry
Updated over a week ago

Service-Level Agreements (SLAs)

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Written by Henry
Updated this week

Send a webhook on Alert assignment.

Acknowledge an alert with the originating system using a webhook.
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Written by Bill
Updated this week

Direct alerts to different teams based on email keywords.

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Written by Bill
Updated this week

Run an automation upon alert creation.

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Written by Bill
Updated this week

Send a message to a specific user or group when an alert is created

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Written by Bill
Updated this week

Send a message when an alert is assigned

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Written by Bill
Updated this week

Send a message when an alert is closed

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Written by Bill
Updated this week

Send a message when an alert closes automatically

When an Integration receives a close condition, notify the team.
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Written by Bill
Updated this week

Send a message with update status every 30 minutes until an alert is closed

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Written by Bill
Updated this week

Run an automation when an alert is closed.

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Written by Bill
Updated this week

Send a message when a custom field is modified

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Written by Bill
Updated this week

Send a message using HTML

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Written by Bill
Updated this week

Send parallel messages simultaneously to multiple groups until a member from each group acknowledges

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Written by Bill
Updated over a week ago