Escalations
Escalation Policies, Escalation Rules, Workflows, SLAs
20 articles
KWritten by Henry and Kamalesh Srikanth
Escalation Rules Overview
Written by Henry. Updated over a week ago
Workflows Overview
Written by Henry. Updated over a week ago
User / Centralized notifications
Let your people choose how they are notified, or define rules so that everyone is notified the same way.K
Written by Kamalesh Srikanth. Updated over a week ago
Outbound Actions
Initiate Methods from Outbound Integrations on demand.K
Written by Kamalesh Srikanth. Updated over a week ago
Out-of-the-Box Workflows
Written by Henry. Updated over a week ago
Escalation Policies
A Combination of Escalation Rules and WorkflowsWritten by Henry. Updated over a week ago
Escalation Policy Examples
Written by Henry. Updated over a week ago
Service-Level Agreements (SLAs)
Written by Henry. Updated over a week ago
Send a webhook on Alert assignment.
Acknowledge an alert with the originating system using a webhook.K
Written by Kamalesh Srikanth. Updated over a week ago
Direct alerts to different teams based on email keywords.
K
Written by Kamalesh Srikanth. Updated over a week ago
Run an automation upon alert creation.
K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message to a specific user or group when an alert is created
K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message when an alert is assigned
K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message when an alert is closed
K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message when an alert closes automatically
When an Integration receives a close condition, notify the team.K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message with update status every 30 minutes until an alert is closed
K
Written by Kamalesh Srikanth. Updated over a week ago
Run an automation when an alert is closed.
K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message when a custom field is modified
K
Written by Kamalesh Srikanth. Updated over a week ago
Send a message using HTML
K
Written by Kamalesh Srikanth. Updated over a week ago
Send parallel messages simultaneously to multiple groups until a member from each group acknowledges
K
Written by Kamalesh Srikanth. Updated over a week ago