Workflows Overview

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Escalation Rules Overview

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Out-of-the-Box Workflows

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Escalation Policies

A Combination of Escalation Rules and Workflows

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Escalation Policy Examples

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Service-Level Agreements (SLAs)

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Send a webhook on Alert assignment.

Acknowledge an alert with the originating system using a webhook.

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Direct alerts to different teams based on email keywords.

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Run an automation upon alert creation.

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Send a message to a specific user or group when an alert is created

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Send a message when an alert is assigned

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Send a message when an alert is closed

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Send a message when an alert closes automatically

When an Integration receives a close condition, notify the team.

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Send a message with update status every 30 minutes until an alert is closed

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Run an automation when an alert is closed.

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Send a message when a custom field is modified

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Send a message using HTML

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Send parallel messages simultaneously to multiple groups until a member from each group acknowledges

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