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Escalations
Escalations
Escalation Policies, Escalation Rules, Workflows, SLAs
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20 articles in this collection
Written by
Henry
and
Kamalesh Srikanth
Escalation Rules Overview
Written by
Henry
Updated over a week ago
Workflows Overview
Written by
Henry
Updated over a week ago
User / Centralized notifications
Let your people choose how they are notified, or define rules so that everyone is notified the same way.
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Written by
Kamalesh Srikanth
Updated over a week ago
Outbound Actions
Initiate Methods from Outbound Integrations on demand.
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Written by
Kamalesh Srikanth
Updated over a week ago
Out-of-the-Box Workflows
Written by
Henry
Updated over a week ago
Escalation Policies
A Combination of Escalation Rules and Workflows
Written by
Henry
Updated over a week ago
Escalation Policy Examples
Written by
Henry
Updated over a week ago
Service-Level Agreements (SLAs)
Written by
Henry
Updated over a week ago
Send a webhook on Alert assignment.
Acknowledge an alert with the originating system using a webhook.
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Written by
Kamalesh Srikanth
Updated over a week ago
Direct alerts to different teams based on email keywords.
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Written by
Kamalesh Srikanth
Updated over a week ago
Run an automation upon alert creation.
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message to a specific user or group when an alert is created
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message when an alert is assigned
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message when an alert is closed
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message when an alert closes automatically
When an Integration receives a close condition, notify the team.
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message with update status every 30 minutes until an alert is closed
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Written by
Kamalesh Srikanth
Updated over a week ago
Run an automation when an alert is closed.
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message when a custom field is modified
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Written by
Kamalesh Srikanth
Updated over a week ago
Send a message using HTML
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Written by
Kamalesh Srikanth
Updated over a week ago
Send parallel messages simultaneously to multiple groups until a member from each group acknowledges
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Written by
Kamalesh Srikanth
Updated over a week ago