Workflows Overview

Written by Henry
Updated over a week ago

Escalation Rules Overview

Written by Henry
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Out-of-the-Box Workflows

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Escalation Policies

A Combination of Escalation Rules and Workflows

Written by Henry
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Escalation Policy Examples

Written by Henry
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Service-Level Agreements (SLAs)

Written by Henry
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Send a webhook on Alert assignment.

Acknowledge an alert with the originating system using a webhook.

Written by Bill
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Direct alerts to different teams based on email keywords.

Written by Bill
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Run an automation upon alert creation.

Written by Bill
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Send a message to a specific user or group when an alert is created

Written by Bill
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Send a message when an alert is assigned

Written by Bill
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Send a message when an alert is closed

Written by Bill
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Send a message with update status every 30 minutes until an alert is closed

Written by Bill
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Run an automation when an alert is closed.

Written by Bill
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Send a message when a custom field is modified

Written by Bill
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Send a message using HTML

Written by Bill
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Send parallel messages simultaneously to multiple groups until a member from each group acknowledges

Written by Bill
Updated over a week ago