Message Rules Administration

Message Rules define the notification delivery rules and workflow actions essential to AlertOps alert management.

In the menu, select Message Rules to view all message rules or to add new message rules.

 

Pre-Built Message Rules

AlertOps has pre-built message rules to make sending alerts easier.

Each alert in AlertOps is created using a Message Rule. Whether the alert is created from an integration or manually, a Message Rule is assigned.

Escalation is based on Group Members and their Roles

When an alert is targeted to a Group Recipient:

  • AlertOps checks to see if the Group has a schedule.  If there is a schedule in effect, AlertOps grabs the Group Members from the schedule.  If there are schedules but no schedule currently in effect, then no one will be alerted.  If there are no schedules for the Group, AlertOps uses the Member sequence configured in the Group Members tab.

Message Rules: User Contact Notifications

Next, the Message Rule’s User Contact Notifications are consulted

Message Rule: Blast All Members

This Message Rule will immediately notify all on-call Primary and Secondary members across all their configured devices.

It will also notify all Managers across all their configured devices.

Message Rule: Retry Users 5 Times 5 Minute Interval Before Escalate

This Message Rule will notify the first on-call Primary member across all their configured devices.

It will retry the member 5 times at 5 minute intervals before continuing on to either the next on-call Primary member or the next Secondary on-call member.

The pattern is the same for Primary, Secondary and Manager Members.

Message Rule: Rotate By User Device Before Escalate

This Message Rule will immediately notify all on-call Primary members across all their configured devices, on device at a time according to the User’s User Contact Preferences.

The pattern will repeat from Primary to Secondary to Manager.

Group Contact Notifications

You can send notifications to Group Contacts, such as a Slack Channel, or a HipChat Room, or simply a regular email, phone or SMS address.

Workflows

Workflows can give you built in flexibility for things such as escalations or process flows.

Outbound Actions

Outbound Actions let you trigger calls to systems on demand, such as creating a ticket in your help desk, or even restarting a system.

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