Send an Alert to AlertOps 

Send alerts to AlertOps through Web API Integrations or Email Integrations. When you configure an Integration you must select a Message Rule and Recipient(s). 

If you are sending the alert to a team, then you will need to need to configure a Group. If you are sending the alert to an on-call person, then you will need to configure a Group and an on-call Schedule. If you are sending to a user, then you do not need Groups or Schedules.

Click here to learn about configuring integrations. 

Reach an On-Call Person

Groups and Schedules define on-call users.

To reach a on-call person, you first create a Group, and then create one or more schedules for your Group as needed.

Click here to learn more about group management.
Click here to learn more about schedules. 

Escalate using Message Rules

Message Rules define the escalation rules, workflow actions, and other things essential to AlertOps alert management.

After you have created an integration and configured a Group and Schedule, you are ready to choose the Message Rule that will dictate how users get notified and how escalations occur.

An important point to remember about escalations is that they can be stopped only by a user taking assignment of the alert, or by the alert being closed.

The default user escalation sequence for any Group is as follows:

  1. Primary 
  2. Secondary
  3. Manager

If the Group has no schedules. the sequence is set according to the order Group Member tab.

There are 5 out of the box Message Rules in AlertOps. Click here to learn more about Message Rules. 

Respond to an Alert

A user must respond to an alert to stop escalations. When a user receives an alert notification from AlertOps, they must take assignment. If the user does not take assignment of the alert, AlertOps will continue to notify the user, and then escalate to the next user until someone takes assignment.

Learn more about responding to alerts. 

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