On-Call Schedule 

In this case, the group on-call hours are Monday to Friday after 4 pm each day until 8 am the following morning.

  • Scheduling Monday to Friday only.
  • Scheduling the hours of 16:00 to 08:00 the following day.
  • Note: Since the last day in the schedule is Friday, there is no coverage on Friday night. To change this you may set Saturday as the last day in the schedule.

No Schedule

If your group does not have any on-call schedules set up, then the group’s default member set up will be used to determine the on-call rotation.

When a group has one or more schedules in effect, then the group’s default member set up will not be used at all.

In the default member setup, each group member is in either the Primary or the Secondary role. Any group member can also be in the Manager role.

A Manager does not need to be either a primary or a secondary.

A group does not need to have a manager.

When a manager is in another role (Primary or Secondary), then the manager will be in the group’s rotation.

Whenever a manager is in the manager role they will receive manager escalations.

The group member sequence is used to set the rotation order of the group members.

Message Rules will always deliver to the Primary members first, followed by the Secondary members and then the Manager members.

Fixed Schedules

Fixed Schedules allow you set schedules in stone, either for an open ended or a fixed time period.

Fixed schedules allow to choose the days of the week, the hours of the day, and the on-call staff.

Rotating Schedule with One Primary On Call

This example shows a rotation with three team members where there is one Primary Member on call at a time.

 

Create an on-call schedule with Primary member(s) only. Rotate the on-call primary through the group.

  1. Set the Schedule Recurrence type as Recurring.
  2. Add any number of members to the schedule.
  3. Set the first members as Primary.

Override Schedule

To create overrides, simply create an overlaying schedule for the period to be covered.

In the case of overlying schedules, AlertOps will select the shortest schedule as the schedule in effect.

When there are shifts in effect, the override schedule must match the time period of the original schedule.

The first example shows the regular day shift schedule.

The second example shows an override for a specific date range.

Graveyard Shift

The schedule uses a fixed schedule. Select Group Members is enabled.

On Call Rotation with both Primary and Secondary Members

  1. Set the Schedule Recurrence type as Recurring.
  2. Drag the group members onto the drop zone. Only members included in the schedule drop zone will be included in the rotation.
  3. Set the Primary and Secondary role for any the members.

On Call Rotation With Primary Member Only

Create an on-call schedule with Primary member(s) only. Rotate the on-call primary through the group.

  1. Set the Schedule Recurrence type as Recurring.
  2. Add any number of members to the schedule.
  3. Set the first members as Primary.
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