Dynatrace Integration Guide

The Dynatrace APM solution provides user experience analysis that identifies and resolves application performance issues faster than ever before. Integrate AlertOps’ alert management platform with Dynatrace to receive and respond to critical email alerts. AlertOps ensures that alerts received from Dynatrace always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

Step 1: From the main menu, hover over Integrations and then select Inbound Integrations from the sub menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select DynatraceRuxit from the Integration Template dropdown menu.

Step 4: Enter a name for the Integration. Select a message rule to determine the integration's escalation policy. And, enter the names of recipient user(s) and/or group(s). Click Save Changes. Then, click Copy URL to copy the URL endpoint to be used in the Dynatrace Ruxit configuration.

Dynatrace Ruxit Configuration

Step 1: From the main menu, hover over Integrations and then select Inbound Integrations from the sub menu.

Step 2: Select the Integration tab.

Step 3: Select Problem Notifications from the drop down menu.

Step 4: Set up a new notification by clicking on the “+” button.

Step 5: Configure the notification, while making sure to include the necessary information. A custom JSON payload may be created using the placeholders found below.

Step 6: Test and save the notification. 

Click here to view advanced integration options. 

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Dynatrace with an IncidentStatus status of “OPEN.”

If an alert with status “OPEN” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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