GitHub is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Integrate AlertOps’ alert management platform with GitHub to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from GitHub always reach the correct, available team member by utilizing escalation policies and on-call schedules.

Configuration

Step 1: From the main menu, hover over Integrations and then select Inbound Integrations from the sub menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select GitHub Issues from the Integration Template dropdown menu.

Step 4: Enter a name for the Integration. Select a message rule to determine the integration's escalation policy. And, enter the names of recipient user(s) and/or group(s). Click Save Changes. Then, click Copy URL to copy the URL endpoint to be used in the GitHub configuration.

Step 5: See GitHub's Webhooks documentation. Click here!

Click here to view advanced integration options. 

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from GitHub Issues with an IncidentStatus status of “open.”

If an alert with status “Opened” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “closed” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

Did this answer your question?