New Relic Integration Guide

New Relic is an all-in-one web application performance tool that measures efficiency and offers real-user monitoring for the entire IT infrastructure. Integrate AlertOps’ alert management platform with New Relic to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from New Relic always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

Step 1: From the main menu, click Integrations and, then select Inbound Integrations from the sub menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select NewRelic from the Integration Template dropdown menu. 

Step 4: Enter a name for the Integration. Select a message rule to determine the integration's escalation policy. And, enter the names of recipient user(s) and/or group(s). Click Save Changes. Then, click Copy URL to copy the URL endpoint to be used in the New Relic configuration.

New Relic Configuration

Step 1: Create a webhook in New Relic.

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from New Relic with an IncidentStatus status of “open.”

If an alert with status “open” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “closed” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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