Observium Integration Guide

Observium is a low-maintenance auto-discovering network monitoring platform supporting a wide range of device types, platforms and operating systems including Cisco, Windows, Linux, HP, Juniper, Dell, FreeBSD, Brocade, Netscaler, NetApp and many more. Observium focuses on providing a beautiful and powerful yet simple and intuitive interface to the health and status of your network.Integrate AlertOps’ alert management platform with Observium to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Observium always reach the correct, available team member by utilizing escalation policies and on-call schedules.

Configuration

Step 1: From the main menu, hover over Integrations and then select Inbound Integrations from the sub menu.

Step 2: Select the Add Web API Integration button.

Step 3: You should now be on the Web API Integration Detail page. Select Observium from the Integration Template dropdown menu.

Step 3: You should now be on the Web API Integration Detail page. Select Observium from the Integration Template dropdown menu.

Step 4: Enter a name for the Integration. Select a message rule to determine the integration's escalation policy. And, enter the names of recipient user(s) and/or group(s). Click Save Changes. Then, click Copy URL to copy the URL endpoint to be used in the Observium configuration.

Step 5: See Observium Webhook documentation. Click here!

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Observium with an IncidentStatus status of “ALERT.”

If an alert with status “ALERT” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “RECOVER” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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