Slack Integration Guide

AlertOps Configuration

  1. From the main menu, expand Integrations and then select Inbound Integrations from the sub menu.
  2. Select the Chat tab, press the Add Integration button.
  3. You should now be on the Chat Integration Detail page. Select Slack from the Integration Template dropdown menu.
  4. Enter a name for the integration. Select a message rule to determine the integration's escalation policy.  Enter the names of recipient user(s) and recipient group(s). Click Save.
  5. Click Add to Slack

Slack Configuration

  1. Select a channel to integrate AlertOps and Slack.
  2. Click Authorize
  3. In AlertOps, select a group to add Slack to.

Next, add Slack to the Group Contact Notifications section of your Message Rule.

After completing the integration setup, alerts sent to this group will appear in your Slack channel. 

Slack Buttons

When you receive an alert in Slack, you have the option to Acknowledge, Assign, Escalate, and Close the alert.

Slash Commands

Execute actions in AlertOps through slash commands in Slack. 

  • Create New Alert: /alertops open subject 
  • Close Alert: /alertops close [AlertID] resolution
  • Acknowledge Alert: /alertops ack [AlertID]
  • Assign Alert: /alertops assign [AlertID]
  • Update Alert: /alertops reply [AlertID] message
  • Escalate Alert: /alertops escalate [AlertID]

Note: AlertOps username must match Slack username. 

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