User Profile
Overview
This article explains how AlertOps users can view and manage their User Profile settings, including personal details, contact methods, schedules, and notification preferences.
Purpose:
Enable users to keep profile information accurate and up to date
Support schedule visibility and availability management
Audience: All AlertOps end users
Prerequisites:
Active AlertOps user account
Access to the AlertOps web application
Valid email address associated with the user account
Entitlements:
User_View_UserAccess
User_Update_UserAccess
Built-in Roles: All
Outcome: Users receive alerts through preferred and consented contact methods
Feature Explanation
The User Profile in AlertOps is the centralized location for managing personal account settings and notification preferences. From this page, users can:
- Update name and username details
- Change or reset passwords
- Add or remove contact methods (email, SMS, phone, push notifications)
- Configure out-of-office coverage
- Enable or disable specific integrations for notifications
- View and export personal schedules using WebCal or iCal
To access the User Profile:
- Click your username in the top-right corner of the AlertOps UI.
- Select Profile from the dropdown menu.
Configuration Guide
Change Your Name or Username
00:00: This article explains how to change a user's password within the alert tops user management system.
00:06: You will learn the steps to access the user profile to modify user details and update the password.
00:11: Click on "Hi, [Your Name]" to open the user profile on the Alertops dashboard.
00:17: Click profile to view the user's profile settings.
00:20: Click edit to enable editing of the user details.
00:25: Select and modify username, first name or last name as needed.
00:29: Click here to save the changes made.
00:32: Click change password to begin updating the user's password.
00:36: Enter your current password to start
00:39: Enter your new passwor
00:41: Fill the re-enter password field to complete confirmation.
00:45: Click submit to save the new password and update the user account.
- Navigate to the Profile page.
- Click the Edit button.
- Enter a new Username, First Name, or Last Name.
- Click the green checkmark to save changes.
Expected Result
Your updated name or username is saved and displayed across AlertOps.
Troubleshooting
- Ensure the username is not already in use.
- Confirm you clicked the green checkmark before leaving the page.
Change Password
00:00: This article explains how to change a user's password within the alert tops user management system.
00:06: You will learn the steps to access the user profile to modify user details and update the password.
00:11: Click on "Hi, [Your Name]" to open the user profile on the Alertops dashboard.
00:17: Click profile to view the user's profile settings.
00:20: Click edit to enable editing of the user details.
00:25: Select and modify username, first name or last name as needed.
00:29: Click here to save the changes made.
00:32: Click change password to begin updating the user's password.
00:36: Enter your current password to start
00:39: Enter your new passwor
00:41: Fill the re-enter password field to complete confirmation.
00:45: Click submit to save the new password and update the user account.
- On the Profile page, click Change Password (top-right corner).
- Complete all required fields.
- Click Submit.
Expected Result
Your password is updated successfully.
How to Verify
Log out and log back in using the new password.
Troubleshooting
Ensure the password meets security requirements.
Reset Password
- Go to the AlertOps login page.
- Click Reset Password.
- Enter your username.
- Check your official email for the reset link and follow instructions.
Expected Result
A password reset email is sent to your registered email address.
How to Verify
Confirm receipt of the email and successful login after reset.
Troubleshooting
- Check spam or junk folders.
- Ensure the username entered is correct.
Manage Contact Methods
Contact methods determine how AlertOps sends notifications to you.
Supported methods include:
- SMS
- Phone
- Push notifications (via the AlertOps mobile app)
To add a contact method:
00:00: This article explains how to add contact methods within Alertops.
00:05: You will learn the step-by-step process to configure and save new contact details for your user profile.
00:11: Click the username menu on the dashboard to access profile options.
00:17: Click on "Profile" to open your user profile settings, where contact methods can be managed.
00:24: Scroll down and click on the "ADD CONTACT METHOD" button to start adding a new contact method to your profile.
00:32: Click on "Select Contact Method" to view available contact method options.
00:38: Select the desired method, for instance, the phone contact method option labeled "Phone-Official" to add an official phone number.
00:46: Enter your phone number in the field to update the contact method with the new number.
00:51: Click and set the Wait Time as desired.
00:55: Enable this button to specify retry attempts.
01:00: Enter the duration, such as "10", to specify how long Alertops waits before retrying.
01:06: Save the new contact method and complete the addition process.
- Navigate to the Profile page.
- Click Add Contact Method.
- Select a Contact Method from the dropdown.
- Enter the required contact information.
- Click the green checkmark to save.
Note: By adding contact methods to their User Profile, AlertOps users opt-in and consent to receiving notifications on any listed contact method. Standard messaging and data rates may apply. Message frequency will be dictated by user-configured policies and rules within their AlertOps environment. To opt-out of notification via a particular contact method, users must delete method from their user profile.
Expected Result
The contact method becomes available for alert delivery.
How to Verify
Trigger a test alert and confirm receipt through the configured method.
Troubleshooting
- Ensure contact details are entered correctly.
Configure Out-of-Office
Out-of-office schedules allow alerts to be routed to a covering user during periods of unavailability.
00:00: This article explains how to configure out of office. Oof settings within the alert tops platform.
00:06: You will learn how to assign a covering person during your absence to ensure continuous alert management.
00:12: Click on "Hi, [Your Name]" to start
00:14: Click profile to access your profile settings.
00:18: Scroll and click on "ADD OOF" to start creating a new Out Of Office entry.
00:23: Click here to open the calendar for selecting the start and end dates of your Out Of Office period, along with the time specs.
00:30: click select covering person to assign a colleague who will cover your alerts during your absence
00:35: optionally, you can uncheck the all groups toggle for more fine-grained control over the covering person for each group, you are part of
00:43: Click submit to save your out-of-office settings and activate the coverage.
- Navigate to the Profile page.
- Add an Out-of-Office schedule.
- Assign a covering user for the defined time range.
- Optionally, you can uncheck All Groups toggle for more fine grained control over the covering person for each group you are a part of.
Expected Result
Alerts are routed to the designated covering user during the out-of-office period.
How to Verify
Simulate an alert during the scheduled window and confirm routing behavior.
Troubleshooting
- Verify date and time ranges.
- Confirm a valid covering user is assigned.
Manage Integrations
Within the Integrations section, users can individually enable or disable integrations that are allowed to send them notifications.
Key Capabilities
- Fine-grained control over which integrations notify the user
- Useful for teams with dynamic or rotating responsibilities
- Available in both the web UI and AlertOps mobile app
Expected Result
Only enabled integrations send notifications to the user.
How to Verify
Trigger alerts from enabled and disabled integrations and confirm behavior.
View and Export Schedules
Users can view or export their personal schedules for any groups they belong to. Supported export formats:
- WebCal
- iCal
These formats support:
- Microsoft Office 365
- Apple Calendar
- Google Calendar
- Yahoo Calendar
00:00: This article explains how to access and Export calendar feed URLs within alerts.
00:06: You will learn how to navigate to your profile and retrieve both Webcal and iCal feed URLs for calendar integration.
00:12: Click on "Hi, [Your Name]" to start.
00:15: Click profile to open your user profile settings in alert tops.
00:19: Click "WEBCAL FEED URL" to copy the URL automatically. You can then paste
00:23: the URL into the calendar platform you wish to import your schedule to.
00:29: Click "ICAL EXPORT" to access the iCal export link for integrating your Alertops calendar. This starts the
00:34: download of the .ical / .ics file, which you can open using your desired calendar application
WebCal Export
- Navigate to the Profile page.
- Scroll to Schedules.
- Click WebCal Feed URL (URL is copied automatically).
- Paste the URL into your calendar platform you wish to import your schedule to.
iCal Export
- Navigate to the Profile page.
- Scroll to Schedules.
- Click iCal Export.
- Download the .ical / .ics file.
- Open it using your desired calendar application.
Expected Result
Your AlertOps schedule appears in your external calendar.
How to Verify
Confirm upcoming on-call events display correctly.
Troubleshooting
- Ensure the calendar platform supports WebCal or iCal.
- Re-import the file if changes are not reflected.
Best Practices
Do
- Keep contact methods up-to-date to avoid missed alerts
- Configure out-of-office coverage ahead of planned absences
Don’t
- Leave unused or out-dated contact methods enabled
- Rely on calendar exports without verifying sync behavior