On-Call Reminders
Overview
On-Call Reminders notify users before their scheduled on-call shifts begin, helping ensure readiness and reducing missed handoffs.
- Purpose:
- Ensure on-call users receive timely reminders before shift start
- Reduce missed or delayed incident responses
- Audience:
- On-call engineers
- Team members managing personal notification preferences
- Prerequisites:
- At least one on-call schedule assigned
- Verified email address and/or mobile device in Profile settings
- Entitlements:
- Users_Notifications_Update_UserAccess
- Users_View_UserAccess
- Built-in Roles: All
- Outcome: Users can configure and verify on-call reminder notifications so they reliably receive advance alerts before each scheduled on-call shift.
Guidde Video
00:00: This article explains how to set up notification reminders for your on-call schedule in alertops.
00:06: You will learn how to add and customize push notification reminders to stay informed during your on-call shifts.
00:14: Click on "Hi, [Your Name]" to open the user menu on the Alertops dashboard.
00:22: Click profile to navigate to your user profile settings.
00:27: Click edit to modify your user profile details.
00:32: Scroll to On Call Reminders and click "Add Reminder" to start creating a new notification reminder.
00:39: Select your preferred channel: Email and/or Push notification, and modify details according to how early you want to be reminded.
00:48: Click done to finish setting up your on-call schedule, notification reminders.
Feature Explanation
On-Call Reminders are user-level notifications configured from the Profile page. Users can receive reminders via Email and/or Push Notification at configurable intervals before a scheduled on-call shift.
Key Capabilities
- Configure reminders in minutes, hours, or days
- Set reminders up to 14 days before shift start
- Enable multiple reminder offsets
- Changes become active 15 minutes after saving
Configuration Guide
How It Works
AlertOps evaluates the on-call schedule assigned to a user and sends reminder notifications based on the offsets configured in the user’s profile.
Steps
- Log in to alertops.com.
- Open the user menu and select Profile.
- In the On-Call Reminders section, click Edit.
- Enable Email and/or Push Notification reminders as required.
- Select the reminder offset (for example, 1 day before shift starts).
- Add additional reminder offsets if needed.
- Click the green Save
Note: Reminder settings become active approximately 15 minutes after saving.
Expected Result
- The user will receive reminder notifications before each assigned on-call shift based on the configured offsets.
How to Verify
- Confirm the reminder offsets are visible in the On-Call Reminders
- Wait for the next scheduled on-call shift and verify receipt of email and/or push notifications.
Troubleshooting
- No reminders received: Verify email address and mobile device are confirmed in Profile
- Incorrect timing: Ensure the correct unit (minutes, hours, days) is selected.
- Recent changes not applied: Wait at least 15 minutes after saving configuration changes.
Use Cases
Individual On-Call Preparation
Goal: Ensure engineers are aware of upcoming shifts.
Setup: Configure a reminder 1 day and 1 hour before shift start.
Expected Result: The engineer receives timely notifications and prepares for on-call duties.
Backup Awareness
Goal: Alert secondary responders ahead of time.
Setup: Enable multiple reminder offsets for push notifications.
Expected Result: Backup responders are informed before escalation windows.
Best Practices
Do
- Use multiple reminder offsets for critical rotations
- Enable both email and push notifications for redundancy
- Review reminder settings after schedule changes
Don’t
- Rely on reminders without verifying contact methods
- Set reminders too close to shift start for high-risk services