Pre-built Escalation Policies

Pre-Built Escalation Policies 

AlertOps comes with pre-built escalation policies to make sending alerts quick and easy. Depending on your package, you may have access to some of these out of the box. You can customize these templates however required.

Escalate after 5 minutes if an alert is not Assigned/Closed according to User Preference 

Notify users at 5-minute intervals before escalating to the next member. Notifications will be delivered according to user-preferred contact methods which are set up in a user's profile. 

Escalate after 30 minutes with 5 retries if an alert is not Assigned/Closed according to Centralized Preferences  

Notify a member, and then retry every 5 minutes 5 additional times before escalating to the next member (total of 6 notifications per user). Notifications will be delivered according to admin centralized settings and supersede user-preferred contact methods. 

This escalation will follow the notification path until the alert has been assigned to a user or marked closed. 

All Hands All Contacts 

Notify all on-call Primary and Secondary members and Managers across all configured devices and saved contact methods. No wait times between members/roles therefore everyone in the group's schedule and the manager(s) will be notified at the same time

All Hands Email Only 

Notify all on-call Primary and Secondary members and Managers by email only. 

Email Manager 

Notify all Managers by email only.